Interim Manager for [Field] Service & Sales
Doing better together: I support my customers in phases of growth and change that are critical to success.
As an Interim Manager, I am ideally suited for supporting your business with the big picture and the details. My specialty is Service & Sales: the critical areas of a company where revenues are increased and sustainably expanded.
The information and telecommunications industry is always a step ahead. This is where the megatrends are set and digitization at home. In hardly any other area are developments faster, rates of innovation higher, requirements more complex. This is where I thrive.
Of course, other industries can also benefit from my expertise acquired from years of working in innovation-driven and progressive companies. These industries include energy, heating, electrical, smart home/city, building management as well as mechanical and plant engineering.
I have repeatedly been able to successfully apply my experience in service and sales in various industries. More than 10 years of successful efficiency programs and transformations serve as my reference.
Sales, Direct Sales, After Sales, Service, Technical Support
Special expertise in field service organizations
Telecommunications, cable network, information technology (ICT), trade, service, lift (mechanical engineering/plant engineering) and networked industries: e.g. energy, heating, electrical, smart home/city, building management.
Interim Manager Positions:
CEO, CSO, COO, divisional management, program and project management, and consulting roles.
Doing better together
I’m an expert in managing complex service and sales units and breaking new ground in daily business and new business. As an Interim Manager, I take responsibility for my clients in phases that are critical to their success – together with the team, always for the company. Even in the most demanding situations, I make sure that the daily business operations are always on track. I lead, motivate and help employees develop, support them in new roles and set a good example.
Doing better together
Strategy meets operations
Through many years of experience in management positions with the best in your industry, I am excellently positioned as an Interim Manager to:
- Accompany critical phases
- Drive change and
- Optimally position companies from all industries for future growth
For significant and sustainable improvements in sales, results, strategy, organization, processes, and customer and employee satisfaction – call me when it matters: 0151 / 585 80 808.
and project support
for more success
My specialties as an interim manager are [Field] Service & Sales – the strategic success factors for growing and maintaining sales. You will benefit from my experience supporting different industries in every sector.
Proven professional and line expertise are the best foundation for daily operations and comprehensive interim management expertise. With my experience and my personality, I stand for leadership and strategic expertise during growth phases, strategic realignments, and in times of extensive restructuring and transformation. I always work closely with the team, motivate them through positive encouragement and by setting goals, and actively drive forward solutions in close cooperation with those involved.
I would be happy to support your company: by providing significant and lasting results in revenue, performance and customer satisfaction using sustainable approaches and methods.
[Field] Service & Sales
Daily Business and New Business
Develop and implement strategies
Initiate, develop and implement efficiency programs
Optimize and (de)centralize business units
Get employees onboard with change
Service as a sales channel
Conceptualize, roll-out and establish
Analyze, conceptualize, implement and establish efficiency & transformation
Efficiency & Transformation
Efficiency programs & new business models
Initiate, develop and implement
Decision Making in Management
Initiate, develop and implement
Management methods and performance indicators
Initiate, develop and implement
Involve employees (culture/change)
Inspire and leverage employee potential
Involve, motivate and lead
Proven success: Efficiency & transformation in Service & Sales
Merge subsidiary companies
Increase efficiency in
€200 million saved
Create service as a sales channel
From 0 to 100 million euros in revenue
Model > 1,000 technicians
I was awarded the Interim Management Excellence Award by the DDIM (Dachgesellschaft Deutsches Interim Management).
The mandate for the realignment of a service operation was awarded in the category “Return on Interim Management”. The project was particularly well received due to the high customer benefit and its sustainable success in terms of increased efficiency and effectiveness.
Read more under “Awards”.
Premium Executive Interim Manager:
Exclusive network specialized in sales,
marketing and service
The award-winning interim managers Peter Kuhle, Ulvi Aydin and Siegfried Lettmann have expanded their strategic partnership and founded EISBRECHER - a elite network of successful interim managers. Kuhle, Aydin and Lettmann are experts in marketing, sales, service and transformation as well as promoters of cross-industry knowledge transfer (Diversity). With this partnership, the interim managers want to deepen the mutual exchange of experience and knowledge in order to offer their clients even more value.Learn more
In cooperation with Siegfried Lettmann, I have published a 100-page business magazine, which we make freely available to all interested companies. In our publication "At the epicenter of digitization: How sales, marketing and service can transform business models", we examine topics such as digitization, Industry 4.0, innovative customer segmentation, business model development and the question: What does structural change mean for service & sales?
Read more under Press & News.
Exclusive white papers, magazines, interviews and articles
5 before 12 – when the pressure is on – Managing transformation successfully
Cooperation between sales and service: A critical success factor for sustainable growth
Service Operations during Transformation: Operational & Service Excellence
Handelsblatt Trade Journal:
Saving money quickly – What drives interim managers
Read more under “Press & News”
FAQ - Interim Management
As an interim manager, I take responsibility for results in management positions or temporary projects, e.g. bridging a gap, transforming a business unit or implementing new business methods and processes. Within the framework of an interim management mandate, we mutually define the objectives and the associated success factors. Once these have been achieved, the interim management mandate ends. In other words: I’ll be on my way once we reach our defined goals.
The consultant's focus is usually on developing strategies and recommendations for action. The interim manager is an expert who supports the implementation and realization of strategies in a company’s operations. There is indeed some overlap between creating and completing a strategic implementation. Adapting strategies for making a plan operational is also one of the tasks of an interim management.
Due to my experience and expertise in various situations, I am used to dealing with the most diverse challenges, situations and people in the shortest possible time. In doing so, I rely on analytical, conceptual and successfully proven practices in the field. “The quick start” is an advantage for my interim clients.
Projects generally run from 6 to 12 months, or longer, depending on the initial situation and desired objectives. Interim management mandates under 6 months are usually the exception. Especially mandates involving change processes require a longer timeframe to ensure a sustainable outcome.
The Dachgesellschaft Deutsches Interim Management e.V. (DDIM) is the leading business and professional association for interim management in Germany. It acts as a lobby for its members and as the voice of the industry. DDIM members are experienced fixed-term managers, while DDIM partners are professional service providers in the interim management industry. I am a member of DDIM and a prize winner for the “DDIM.projekt // 2018 – Interim Management Excellence”.
Call me when it matters: 0151 / 585 80 808.
For significant and sustainable improvements in sales, results, strategy, organization, processes, and customer and employee satisfaction.