News.

Transformation processes require experience and experienced managers. I discuss with Klaus Peren why experience is more important than methodology in transformation.

How can companies determine their service maturity level in order to develop smart services? I get to the bottom of this question in this article.

With my colleague Gunter Hemmer, I present 6 steps on how machine builders can implement Smart Services within a holistic service strategy.

The new magazine about transformation and resistance in change is here! "Making a difference together - overcoming change pain in transformation".

Springer Professional (German): In this excerpt from my white paper, I discuss four points where transformation is bound to fail.

Press Release: Interim Managers Discuss Opportunities in the B2B Sector and Already Possible Application Fields for Companies.

Press Release: Renowned Interim Manager Publishes an Unconventional Transformation Magazine.

Digitale Welt Magazin (German): What steps are necessary to achieve successful Field Service Management 4.0?

Press Release: Executive Interim Manager Publishes Specialized Magazine for Decision Makers.

Springer Professional (German): How important is a clear process landscape before companies equip themselves with digital tools?

Transformations-Magazin (German): How can B2B companies develop smart service solutions for customers?

Springer Professional (German): Introducing the Benefits of a Robust Field Service and Exploring How to Align it with Sales Orientation.

Marconomy (German): How Sales and Service Should Collaborate Hand in Hand to Deliver a Seamless Customer Experience. Providing Answers to Achieve a Cohesive Customer Journey.

Digitale Welt Magazin (German): Harnessing the Power of AI to Deliver a Positive Customer Experience at Every Stage of the Customer Journey.

Press Release: Interim Managers publish success factors for a successful transformation.

Press Release: Award-winning Interim Manager publishes practical trade magazine for decision-makers.

Digitale Welt Magazin (German): With Eckhart Hilgenstock, I Outline the Path to Successful Digitalization – Even Without a Smart Factory!

Marconomy (German): What Digital Measures are Possible Without Pumping Massive Budgets into Intelligent Machine Parks?

Springer Professional (German): What Elements are Necessary for a Sustainable Transformation Architecture?

Industrie Anzeiger (German): On a Data Treasure Hunt: How B2B Companies Should Utilize Data for Business Models.

Transformations-Magazin (German): How to Manage the Transformation Process Without Losing Sight of the Big Picture.

In the Sales Excellence 1-2/2021 (German), Siegfried Lettmann and I discuss how providers can consistently offer individual customer solutions.

Industry of Things (German): How can we differentiate ourselves from the competition with interchangeable products and services? The answer: With digital service solutions!

Onpulson (German): With Arne Wölpe, I present 4 approaches for management on how to lead their company through the new normality.

Springer Professional (German): To delight customers, Customer Experience must be declared a top priority!

Transformations-Magazin (German): In the quest for the right strategy for change, decision-makers should seek inspiration from companies outside their own industry.

Factory.net (German): Siegfried Lettmann and I dedicate ourselves to the question of why digital transformation should always have the customer at its core.

Springer Professional (German): Why Automakers Should See Change as a Catalyst for Improved Customer Service and Clearer Strategy Implementation.

Industrie Anzeiger (German): Business development depends not only on the economy but also on the behavior of companies. Can this realization be applied to the productivity paradox?

New Business (German): By shifting the focus from direct competitors to functionally comparable challenges, companies can tap into a wider pool of solutions.

Springer Professional (German): I discuss with Siegfried Lettmann how to strike a balance between maintaining the current business model and exploring new markets.

Springer Professional (German): A thought-provoking insight into how companies in Europe can position themselves without necessarily having to invent disruptive business models.

Transfromations-Magazin (German): Cross-industry knowledge transfer is a crucial success factor for transformations!

Press Release: Award-winning managers publish comprehensive trade magazine for sales and service.

Unternehmer.de (German): Now that companies can meet "online," conferences are increasingly taking on a hybrid format: some participants are sitting at home in front of their screens, while others are in the office. This presents both opportunities and risks for hotels.

Tophotel.de (German): Meik Lindberg would have laughed at the idea of transforming his Hearts Hotel into a quasi-travel agency just eight weeks ago. Now he shares how he is navigating his hotel through the crisis.

Press Release: Highest New Work Hotel in Northern Germany adapts its strategy.

Press Release: The hotel industry has been severely impacted by the COVID-19 crisis. Action and assistance are needed for three award-winning interim managers.

Springer Professional (German): The Drivers for Profitability and Growth Lie in the Closer Collaboration between Sales and Service, Giving Rise to New Service Business Models.

Press Release: New Whitepaper for Businesses: Collaboration between Sales and Service - A Critical Success Factor for Sustainable Growth.

In the video interview with Division One, I discuss (in German) the four essential phases of transformation and explain why interim managers often have a higher success rate compared to line managers.

Berndtson Interim (German): Is a visit to the Silicon Valley truly crucial for efficiency and transformation programs in companies?

Handelsblatt accompanied me for a day and we discussed (in German) my motivation as an interim manager: the challenges of my clients.

Press Release: Peter Kuhle receives the Interim Management Project of the Year 2018 award: Realignment of Field Service Operations at Unitymedia.