I have worked for the following companies
I have worked for my clients in various areas and positions. I truly enjoy continuing successful partnerships for years to come when you are satisfied with my services. I was able to implement projects several times over the years for a renowned company in the telecommunications industry, for example.
Just give me a ring to discuss your needs:
+49 (0)151 / 585 80 808.
Task | Quality assurance
Implementation of quality strategy, setting up service units and managing processes
A telecommunications provider set itself a new goal: quality, quality, quality. This included insourcing quality assurance and strategic service levels. As interim manager, I restructured the division, developed and implemented new control models and managed employees in their new roles.
Result: a new division for quality assurance and achieving strategic service levels.
Task | Direct sales
Merger between subsidiaries, introduction of digitalisation, establishment of a powerful sales force
A leading lift company merged previously separate direct sales companies into a joint sales company. In my role as managing director, I restructured and realigned the companies. Centralising processes, introducing automatic planning and automatic order processes through digitisation created a powerful group-wide sales unit.
Result: greater customer proximity, rising sales and revenues: 20% growth.
Task | [Field] service operations
Reorganising [field] service, new IT management tool, getting the organisation fit for the future
A leading telecommunications company was looking to reorganise its [field] service operations. A new IT platform was added during my time in interim management. Together with my team, I managed over 1000 external service technicians. Digitisation, effectiveness and efficiency: The organisation is aligned to the new processes and optimised for future market requirements.
Result: a new, future-oriented operating model.
Task | Service as a sales channel
Development of new business, establishment of service as a sales channel
One of the leading companies from the telecommunications industry was looking to leverage the growth potential in technical service ([field] service operations). The customer contacts from service were to be used to generate cross-selling and upselling. As head (VP) and member of the executive board, I built up sales in private customer service: from conceptualisation to implementation in the management teams.
Result: development of a new organisation and sales channel from ‘0’ to ‘100’ million euro.