I have worked for the following companies
I have worked for my clients in various areas and positions. I truly enjoy continuing successful partnerships for years to come when you are satisfied with my services. I was able to implement projects several times over the years for a renowned company in the telecommunications industry, for example.
Just give me a ring to discuss your needs:
+49 (0)151 / 585 80 808.
Task | Quality assurance
Implementation of quality strategy, setting up service units and managing processes
A telecommunications provider set itself a new goal: quality, quality, quality. This included insourcing quality assurance and strategic service levels. As interim manager, I restructured the division, developed and implemented new control models and managed employees in their new roles.
Result: a new division for quality assurance and achieving strategic service levels.
Task | Direct sales
Merger between subsidiaries, introduction of digitalisation, establishment of a powerful sales force
A leading lift company merged previously separate direct sales companies into a joint sales company. In my role as managing director, I restructured and realigned the companies. Centralising processes, introducing automatic planning and automatic order processes through digitisation created a powerful group-wide sales unit.
Result: greater customer proximity, rising sales and revenues: 20% growth.
Task | [Field] service operations
Reorganising [field] service, new IT management tool, getting the organisation fit for the future
A leading telecommunications company was looking to reorganise its [field] service operations. A new IT platform was added during my time in interim management. Together with my team, I managed over 1000 external service technicians. Digitisation, effectiveness and efficiency: The organisation is aligned to the new processes and optimised for future market requirements.
Result: a new, future-oriented operating model.
Task | Service as a sales channel
Development of new business, establishment of service as a sales channel
One of the leading companies from the telecommunications industry was looking to leverage the growth potential in technical service ([field] service operations). The customer contacts from service were to be used to generate cross-selling and upselling. As head (VP) and member of the executive board, I built up sales in private customer service: from conceptualisation to implementation in the management teams.
Result: development of a new organisation and sales channel from ‘0’ to ‘100’ million euro.
Experience gained from the best
Unitymedia GmbH, Interim Head of [Field] Service Operations (Service Operations)
Unitymedia GmbH, Interim Head of Quality Management (Service Operations)
Liftstar Group GmbH, Managing Director (Sales)
Der Treppenlift GmbH, Managing Director (Service, Sales)
A&P Treppenlifte GmbH, Managing Director (Service, Sales)
Sani-trans GmbH, Managing Director (Service, Sales)
Liftstar Vertriebs GmbH & Co. KG, Managing Director (Sales)
Deutsche Telekom Technischer Service GmbH, Project Supervisor (Service, Sales)
Deutsche Telekom Technischer Service GmbH, Head of Private Customer Service (Sales)
Deutsche Telekom Technischer Service GmbH, Interim Head of [Field] Service (Service)
T-Systems GmbH, Business Customers, Head of Programme Management (Sales)
Deutsche Telekom Shops GmbH, Project Supervisor and CEO Support (Sales)
T-Online International AG, Interim Product Manager (Sales)
Fotokasten GmbH, Interim Head of Marketing and Sales (Sales)
Call me when it matters: 0151 / 585 80 808.
For significant and sustainable improvements in sales, results, strategy, organization, processes, and customer and employee satisfaction.